Return and Exchange

Return of goods.

You can return your purchase within 14 days of receipt of goods. If you want to return an item, please let us know.
All goods is accepted for return only in the initial state. Goods should not be used, altered or washed, should be packed in the original packaging and contain the original signs and labels.
The return of goods is paid by the buyer and it includes: the cost of shipping, packaging, postage and custom fees.
Goods that are returned to us in bad condition can be sent to the customer at his expense.
All returns will be made through the International Express delivery services which Sosnovska online store used to deliver the goods to the buyer.
When making a return of the goods please indicate for delivery and customs – returned of the goods.

At delivery it is necessary to specify the full description of the goods, weight, number and date of invoice etc. specified in the invoice when delivered to the buyer. Also attaching this invoice to the package of documents.
All this information is indicated in the invoice when delivered to you.

Refunds will be made within 10 days of receipt of parcels carried out at conditions of return. For the return address and more information about returns, please contact us.
* All products indicated as “discount”, except to individual buyer’s coupons, products labeled “Sample” to return or exchange is not accepted.
* When returning the money back on the card with which the purchase was made within 30 days, depending on the bank that issued the card with the exception of 3-6% of commission fees.

Exchange of goods.

You can exchange your purchase within 14 days of receipt of goods. If you want to return an item, please let us know.
All goods is accepted for exchange only in the initial state. Goods should not be used, altered or washed, should be packed in the original packaging and contain the original signs and labels.
The exchange of goods is paid by the buyer and it includes: the cost of shipping, packaging, postage and custom fees.
Goods that are exchange to us in bad condition can be sent to the customer at his expense.
All exchange will be made through the International Express delivery services which we (sosnovska onlene store) used to deliver the goods to the buyer.
When making a exchange of the goods please indicate for delivery and customs – exchange of the goods.

At delivery it is necessary to specify the full description of the goods, weight, number and date of invoice etc. specified in the invoice when delivered to the buyer. Also attaching this invoice to the package of documents.
All this information is indicated in the invoice when delivered to you.

Exchange will be made within 20 days of receipt of parcels carried out at conditions of exchange.
For the return address and more information about returns, please contact us.

Others.
In case of wrong delivery address specified or non-payment of customs duty, you will not get the goods, and it will be delivered to us back. If you do not receive the order, for these reasons, the parcel will be sent back to our delivery service. In this situation, you will pay the cost of return shipment.

* All products indicated as “discount”, except to individual buyer’s coupons, products labeled “Sample” to return or exchange is not accepted.