Terms & Conditions

Official website and Online Store of SOSNOVSKA

Represented by SOSNOVSKA sp. z. o.o.

Acceptance of the order is carried out : 24H

Legal address of the company : 87 Grzybowska str., 00-844 Warsaw, Poland

Atelier address : 38/52 Czestochowska str., 93-121 Lodz, Poland

[Only by appointment]

For general Inquiries please contact: mail@sosnovska.eu

Online store / Purchases please contact: store@sosnovska.eu

Dear Customers all products presented in our Online Store – unique pieces created in SOSNOVSKA Atelier in Poland EU. It’s a personal work with each item – that’s why we know all about fitting, parameters and sizing of our goods.

If you have any questions regarding the choice of the sizes, fitting and parameters you can ask your question by the email store@sosnovska.eu and we with pleasure help you to make you right choose.

Men’s size guide:

INTERNATIONAL XXS XS S M L XL
ITALY 42 44 46 48 50 52
JAPAN 0 1 2 3 4 5
FRANCE 38 40 42 44 46 48
GERMAN 38 40 42 44 46 48
UK 32 34 36 38 40 42
US 32 34 36 38 40 42
RUSSIA 42 44 46 48 50 52
CHINA 160/76A 165/80A 170/84A 175/88A 175/92A 180/96A
CHEST cm. 84 88 92 96 100 104
HIPS cm. 86 90 94 98 102 106
HAT / HEAD GIRTH cm. 52 54 56 58 60 62

Women’s size guide:

XS S M L XL
ITALY 38 40 42 44 46
JAPAN 7 9 11 13 15
US 2 4 6 8 10
UK 6 8 10 12 14
FRANCE 34 36 38 40 42
GERMANY 34 36 38 40 42
RUSSIA 40 42 44 46 48
CHINA 150/76A 155/80A 160/84A 165/88A 170/92A
CHEST/BUST CM. 82 84 86 88 90
HIPS CM. 86 88 90 92 94
HAT / HEAD GIRTH cm. 52 54 56 58 60

Dear Customers reception of orders and payment in SOSNOVSKA online store is done only through the Online Store. For the purchase of the selected goods, you need to make the following steps:

Select size and add the item in to “CART”

To continue ordering you should go to the “CART”

It can be done by two ways:

Press the button “CART” on the product page, then add item to the “CART”
Click on the icon at the upper right corner of the Web Site

Checkout process:

In the “CART” on the first step of ordering you can: check your order or remove items from your “CART”.

If you have a coupon code enter it in a special box and click the button.

Click “PROCEED TO CHECKOUT” to continue your order.

If you are not register at our Online Store you can create new ACCOUNT ore placed your order as a GUEST.

When you creating a user ACCOUNT or placed an order as a GUEST in our Online Store, you need to provide information about yourselves and specify the exact address for the delivery if it’s different from BILLING ADDRESS.

Сlick “AGREE WITH TERMS AND CONDITIONS”.

Complete the order with PROCEED TO PAYPAL

Dear Customers, congratulations, you have made an order.

The last step in the order is payment.

Online payment in SOSNOVSKA Online Store by credit card is possible through the Electronic Payment System of “Company of electronic payments PayPal”.

To do this, click the button “PROCEED TO PAYPAL”. You will be redirected to the protected page of PayPal.

After the successful completion of payment you will be redirected to the online store’s page with the notification about the successful payment and will receive an e-mail with the payment confirmation.

After the payment, your order will be sent to the specified address within 5-10 working days via International Express Delivery service DHL with notification by e-mail.

sosnovska-payments-method

Dear Customers Delivery of Goods purchased in our Online Store is carried out through the International express delivery service DHL EXPRESS

You can read the DHL EXPRESS shipping conditions on the official website of company or contact an authorised representative of DHL in your country.

We provide you FREE WORLDWIDE SHIPPING for any goods purchased in our online store.

Please note we do not take responsibility for fees and delay of delivery associated with customs in your country, if any. All customs duties in the destination country shall be paid by the recipient of the goods.

Delivery and shipping of goods purchased in our Online Store is carried out from Monday to Friday. Dispatch and delivery of goods is not made on weekends and public holidays.

If ordering system of our Online Store indicates a lack of delivery in your region – delivery of goods in your region is not carried out. You can contact us via e-mail store@sosnovska.eu for further information about the possible delivery to your region.

Your order will be processed and shipped within 5-10 working days from the date of purchased. The processing shipping terms indicated on the product page.

* In the case of delivery goods to the Russia we use EMS delivery service. You can read the EMS shipping conditions on the official website of company or contact an authorised representative of EMS in your country.

Dear Customers you can exchange your goods purchased in our Online store within 14 days of receipt of goods.
If you want to exchanged item to another size or another goods, please let us know by e-mail store@sosnovska.eu.

Please note all goods is accepted for exchange only in the initial state:
– Goods should not be used, altered or washed
– Goods should be packed in the original packaging
– Goods should be contain the original signs and labels.

The exchange of goods is paid by the customer and it includes: the cost of shipping, packaging, postage and custom fees. Goods that are come back to exchange in bad condition can be sent back to the customer at his expense.

Exchange of the goods will be made through the International express delivery services DHL EXPRESS or which we (SOSNOVSKA Online Store) used to deliver the goods to the customer.

Please note when you making an exchange of the goods indicate for delivery and customs – EXCHANGED OF THE GOODS.
At EXCHANGE delivery please specify the full description of the goods, weight, number and date of invoice witch specified in the customer’s delivery documents. Please attach this invoices to the package of documents for exchange.

Shipping of exchanged goods will be made within 5 -10 working days from the date of receipt of parcels.
In case of wrong delivery address specified or non-payment of back delivery duty, we will not get the goods, and it will be delivered to you back. In this case, you will pay the cost of return shipment.

Please note that all products indicated as “DISCOUNT” ( except to individual customer’s coupons), products labeled “SAMPLE” to return or exchange is not accepted.

Dear Customers you can return your goods purchased in our Online store within 14 days of receipt of goods.
If you want to return item please let us know by e-mail store@sosnovska.eu with notification WHY YOU RETURN YOUR GOODS.

Please note all goods is accepted for return only in the initial state:
– Goods should not be used, altered or washed
– Goods should be packed in the original packaging
– Goods should be contain the original signs and labels.

The return of goods is paid by the customer and it includes: the cost of shipping, packaging, postage and custom fees. Goods that are come back to return in bad condition can be sent back to the customer at his expense.

Return of the goods will be made through the International express delivery services DHL EXPRESS or which we (SOSNOVSKA Online Store) used to deliver the goods to the customer.

Please note when you making return of the goods indicate for delivery and customs – RETURN OF THE GOODS.
At RETURN delivery please specify the full description of the goods, weight, number and date of invoice witch specified in the customer’s delivery documents. Please attach this invoices to the package of documents for return.

Return of money will be made within 14 days from the date of receipt of parcels.
In case of wrong delivery address specified or non-payment of back delivery duty, we will not get the goods, and it will be delivered to you back. In this case, you will pay the cost of return shipment.

Please note that all products indicated as “DISCOUNT” ( except to individual customer’s coupons), products labeled “SAMPLE” to return is not accepted.

Dear Customers we attach special attention to the Privacy Policy of all our Clients.

You can browse SOSNOVSKA Online Store, without providing any information about yourself.

During the order, you will be prompted to create a user account and save information about yourself in private account or make an order as a guest.

All personal information you provide during registration in SOSNOVSKA Online Store is protected by our Privacy Policy.

Any personal information provided by you during creating user account, registration and payment is confidential information and shall not be disclosed to third parties, only if it is required by the law.

Your contact information may be used by us when we send information about upcoming collections, sales, events and special offers in our online store.

You can remove yourself from the mailing list, write to us by e-mail store@sosnovska.eu with notification “Unsubscribe from email newsletter”.